Frequently Asked Questions

Find answers to common questions about our rental services

START BROWSING
CONTACT US
How do I place a rental order?

You can place your order through our online booking system.  Add the items you want to your cart and check availability for your event date.

You can also contact us:

📞 (647) 571-7104
📞 (657) 913-5417
📧 evadica@rentpartyshop.ca
📧 diana@rentpartyshop.ca
📱 Follow Us on Facebook & Instagram

We recommend booking at least 2-3 weeks in advance, especially for weekends and peak seasons. However, we can often accommodate last-minute requests depending on availability.
Our rental prices include the items for the specified rental period. Delivery and pickup fees are calculated separately based on your location. All items are cleaned and sanitized before each rental.
Our standard rental period is 24 hours. Extended rentals are available at a discounted daily rate. Contact us for weekly or monthly rental options.
Yes! You can extend your rental period by contacting us before your scheduled pickup time. Extensions are subject to availability and additional charges.

Yes. Rentals are for 24 hours.

You may extend your rental based on availability. Additional charges apply

We sanitize all items after they are returned. Please remove food or decorations from tables or tablecloths before returning.

We will handle the cleaning and sanitizing.

Return Conditions:
● 5-minute grace period
● After 5 minutes: $1 per minute
● More than 2 hours late: Full additional 24-hour rental fee

Item Condition:
● Excessively dirty → Cleaning fee may apply
● Major damage → Full deposit forfeited
● Minor damage → Partial deduction from deposit

Yes.
You will be charged 100% of the deposit for any item that is lost or not returned.

Yes.
If an item is returned damaged or defective and cannot be rented again, you will be charged the current retail price of that product.

You will be notified before the charge is processed.

Yes.
All clients must sign the rental agreement in order to complete the rent. Eitherthrough our website or via an email link sent to you

What is your delivery area?

We have two locations: Milton and Thorold.
● Milton: Delivery available within Milton and surrounding areas, plus the GTA.
● Thorold: Delivery is offered at an extra fee. We also offer pick up
● Pick-up only at our Thorold location in Niagara, ON.

Yes! We offer delivery and pickup services throughout Miami-Dade County. Delivery fees are calculated based on your location and the size of your order.

Yes. Delivery fees depend on your location.

We recommend delivery for rentals of 20 chairs or more to ensure safe transport and
easier return.

We typically deliver between 8 AM and 6 PM. Special arrangements can be made for early morning or evening deliveries for an additional fee.

Yes, you can pick up and return items at our warehouse to save on delivery fees. Please schedule your pickup time in advance.
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods through our secure Square payment system. Cash payments are accepted for pickup orders only.

Yes.
A deposit is required and depends on the items rented. Your deposit will be returned within 24 hours or less after we inspect the items. For cancellations, part or all of the deposit may be kept. Please review our Cancellation Policy below.

Cancellation Policy for Payment and/or Deposit:

● 7 days or more before the event: Full deposit is refunded.
● 5–6 days before the event: We keep 50% of the deposit.
● 4–2 days before the event: We keep 100% of the deposit.
● Same day or no-show: We keep the full payment.

Emergency Rescheduling:
If an emergency occurs and both parties agree to reschedule, the deposit will be applied to the new date. If the new date is later canceled, the deposit becomes non-refundable.

Normal wear and tear is expected. However, damaged or lost items will be charged at replacement cost, which will be deducted from your security deposit.

● Website orders: Payment is made at the time of booking.
● In-person/phone orders: Payment is due on the day of the event.
● E-transfer: Please send payment 1 hour before pickup.

We accept:

✔ Debit
✔ Credit
✔ E-transfer
✔ Cash
✔ Invoices available upon request

Do you provide setup services?
Yes! We offer professional setup and breakdown services for an additional fee. Our team will ensure everything is properly arranged according to your specifications.
Absolutely! Our experienced team can help you determine what items and quantities you need based on your guest count and event type.
Yes, we offer several package deals for common event types like weddings, birthday parties, and corporate events. These packages offer significant savings over individual rentals.

Yes.

There is a setup fee for tents, lighting installations, and chair/table setups.

Are your items clean and sanitized?
Yes! All items are thoroughly cleaned and sanitized after each use. We follow strict hygiene protocols to ensure the safety of our customers.
Yes, you can schedule a warehouse visit to see our inventory in person. We also provide detailed photos and descriptions on our website.
We offer a variety of styles and colors for many items including linens, chairs, and decorations. Availability varies, so book early for the best selection.

Changes must be requested at least 72 hours before your event.

Additional items may be added depending on availability.

We recommend requesting changes early to avoid inconvenience.

Still have questions?

Our team is here to help you plan the perfect event

CONTACT US
CALL NOW